Privacy statement

Shenzhen Kixin Electronics Co.,LTD. and its affiliates (hereinafter referred to as "KIXIN", "we" and "our") are well aware of the importance of your privacy information and will respect your privacy. Please carefully read this Privacy Policy (hereinafter referred to as "this policy") before submitting personal data to KIXIN ）.This policy applies to KIXIN websites and products, devices or applications (collectively referred to as our "services") that display this privacy policy or link to this privacy policy, including but not limited to KIXIN's official website（https://www.szkixin.com), the official account, the service of HX E-Scooter APP.
 
All words, pictures, user interfaces, visual interfaces, photos, trademarks, logos, sounds, music, works of art and computer codes (collectively referred to as "content") contained in the services provided by KIXIN, including but not limited to the design, structure, selection, matching, expression, appearance, style and arrangement of such content, are owned, controlled or authorized by KIXIN, Or authorized to KIXIN and protected by trade dress, copyright, patent and trademark laws, as well as various other intellectual property rights and anti unfair competition laws.
 
This policy describes how KIXIN will handle your data (whether it is personal data or not), but it may not involve all possible data processing situations. For the information about the collection of product or service specific data, KIXIN may explain to you the purpose, scope and use of the corresponding information in the supplementary policy or in the notice provided at the time of data collection, and provide you with the way of independent choice and consent, and with your consent Collect and use after express consent.
 
KIXIN reserves the right to change, modify, add or delete some contents of this privacy policy at any time. You can check this Privacy Policy regularly to see if it has changed. In the process of reading this policy, if you disagree with this policy or any of its contents, it may not lead to the failure of KIXIN to provide you with relevant services normally or achieve the service effect we hope. Therefore, it is suggested that you should immediately stop using the relevant services provided by KIXIN. If you continue to use the relevant services provided by KIXIN, it means that you recognize and agree to this policy.
 
The purpose of this policy is to help you understand the following:
1、 How does KIXIN collect and use your personal data
2、 How does KIXIN use cookies and similar technologies
3、 How does KIXIN disclose your personal data
4、 How to access or modify your personal data
5、 Protection of personal information of minors
6、 How does KIXIN retain and protect your personal data
7、 Third party providers and their services
8、 How to contact us
9、 How is this policy updated
 
1、 How does KIXIN collect and use your personal data
Personal data refers to information that can determine personal identity when used alone or in combination with other information. Such data will be directly submitted to us by you when you use our website, products or services and interact with us, such as:
 
1. when you register members and fill in or submit information when using the relevant services provided by the company or other platform providers, such as your name, gender, date of birth, ID number, telephone number, E-mail address, head, nickname, location and other related information.
 
2. When you choose to purchase, deliver and install services, we may ask your name, contact information, shipping address, billing address and bank card information in order to process your order.
 
3. When you download or use the client software, KIXIN may read the information related to your device, including but not limited to the hardware model, IMEI number and other unique device identifier, MAC address, IP address, operating system version and the settings of the device used to access the service.
 
4. When you use KIXIN IOT equipment, KIXIN may read your usage without notice, including but not limited to equipment model, equipment operation status, equipment function usage frequency, log information of IOT equipment and equipmentThe uploaded measurement data or other usage information, and the built-in camera of some devices may capture the usage of the device, etc.
 
5. When you use the KIXIN service or visit the KIXIN website, KIXIN automatically receives and records the information on your browser and computer, including but not limited to your IP address, browser type, language used, access date and time, software and hardware characteristic information, web page records you need, etc.
 
6. Location information (only applicable to specific services / functions): when you download or use client software or visit web pages, and use some KIXIN services and Internet of things devices, KIXIN may read all kinds of information related to your location, such as GPS signal of the device or relevant information of nearby WiFi access point and mobile phone signal transmission tower, country code, city code and mobile network code , cell ID, longitude and latitude information and language settings, which may be transmitted to us when you use some services.
 
7. Device permission call description
The following device permissions may be triggered when you use the services provided by KIXIN. In order to enable you to better manage your information, we will synchronously inform you of the purpose of the permission when applying for the permission in the product use process, and the impact on your use of the service if you do not open the permission. Please check it carefully. You can choose whether to authorize the following permissions before using specific functions. At the same time, you can change the authorization status at any time through the device permission setting page.
 
The following are the details of relevant functions and call permissions for your reference:
(1) Reading and writing external storage space (Android version, IOS version): used to read and write photos and files on the device in functions such as scanning and user feedback.
 
(2) Location permission (Android, IOS version): used to scan the list of nearby WLAN, search nearby Bluetooth devices and other functions.
 
(3) Camera permission (Android, IOS version): used to scan QR code for device installation, account login and other functions.
 
(4) Microphone permission (Android, IOS version): when users use voice search and other functions.
 
(5) Read phone permission (Android, IOS version): used to generate device ID locally on the client and quickly contact after-sales phone.
 
(6) Enable WLAN permission (Android, IOS version): used to connect the WiFi sent by the device for device communication when connecting the device quickly.
 
(7) Enable Bluetooth permission (Android, IOS version): used to connect the Bluetooth signal sent by the device for device communication when connecting the device quickly; for smart devices connected through Bluetooth, Bluetooth permission is also required for communication.
 
(8) NFC permission (Android, IOS version): it is used to connect the device NFC for device communication when connecting the device quickly.
 
Where permitted by law, we will also obtain relevant data from public and commercial third-party sources, such as purchasing statistical data from other companies and obtaining order data from third-party e-commerce platforms to support our services. The questionnaire reply information sent to us when you participate in the questionnaire survey The information we collect when participating in the user experience program and when you interact with us and your partners. The data we collect depends on the way you interact with KIXIN, including the website you visit or the products and services you use, such as name, gender, business name, position, address, E-mail, telephone number Login information (account number and password), photos, ID information, etc. in some cases, you can choose not to provide personal data to KIXIN, but if you choose not to provide it, KIXIN may not be able to provide you with relevant products or services, nor respond to or solve the problems you encounter.
 
We may use your personal data for the following purposes:
1. Create an account, and use the personal information collected when creating an account through a website or mobile device to establish a user's personal account and data page.
 
2. Realize your transaction or service request, such as fulfilling the order. The information related to the e-commerce order can be used to process the purchase order and related after-sales service, including customer support and re shipment. Recipient information, including name, address, telephone number and postal code, will be used for delivery. The E-mail address is used to send package tracking information to users. The list of purchased items is used to print the invoice and allow the customer to determine the items in the package. When you use the best customer service telephone, WeChat public number and other self-service platforms, we request you to provide product installation, repair and consulting services. According to your different demands, you need to provide us with your name, address, contact information, products to be installed or repaired, so that the official account can provide you with timely services.
 
3. Activate or verify products or services, control and use equipment. To control some of your devices, you need to use app to log in to your account and complete the network distribution and binding process of the devices normally. After completing these processes, you can control the equipment remotely or in the LAN through app. Some devices need to be activated before they can be used. The activation process requires the use of relevant equipment information, including MAC address, machine code, WiFi password, etc. If the activation fails, we may read the relevant device information and log information to evaluate the reason for the activation failure. At the same time, you may need to use user name / password and other information to control your networked devices.
 
4. Provide location-based services. When using some services, we or third-party service providers may use location information to provide you with the correct version of the service and provide accurate location to enable you to obtain the best possible user experience, for example, by reading your location to understand the nearest warehouse and estimate the delivery time, or at different altitudes Different programs are used in different regions to ensure the normal realization of equipment functions, etc.
 
5. Service information about products FYI, Including but not limited to inviting you to participate in KIXIN activities, market survey or satisfaction survey.
 
6. Send you important notifications, such as notifications of operating system or application updates and installation.
 
7. Allows you to use third-party functions. Some of the functions of our products are operated by third-party service providers. Therefore, we need to share your information with third parties so that you can experience the complete function.
 
8. Collect user feedback. The use feedback you provide can help improve our services, equipment functions, etc. In order to track the feedback you choose to provide, you may use the personal information you provide to contact you and keep records.
 
9. Conduct internal audit, data analysis and research to improve our products and services.
 
10. Analyze business operation efficiency and measure market share.
 
11. Synchronize, share and store the data you upload or download and the data required to perform the upload and download.
 
12. Comply with and implement applicable legal requirements, relevant industry standards or our policies.
 
KIXIN may also collect and use non identifying data. Non identifying data refers to data that cannot be used to determine personal identity. For example, KIXIN will collect and summarize statistical data, such as website visits, function usage frequency of Internet of things devices, etc. KIXIN collects this data to understand how users use their websites, products and services. Thus, KIXIN can improve its service and better meet the needs of customers. KIXIN may, in its sole discretion, collect, use, process, transfer or disclose non identifiable data for other purposes. We will try our best to isolate your personal data and non identifiable data and use them separately. If personal data is mixed with non identifying data, it will still be regarded as personal data processing.
 
When KIXIN processes your personal data, we will comply with the requirements of applicable laws and process it on an appropriate legal basis, including:
 
1. Process your personal data for the performance of the contract when responding to your transaction or service request;
 
2. Process your personal data based on your consent;
 
3. When contacting you, conducting market research, and processing your personal data for the purpose of improving our products and services, implementing and improving our loss prevention and anti fraud plans, we will be based on the legitimate interests of us or a third party.
 
4. We may also process your personal data based on compliance and enforcement of legal obligations.
 
2、 How does KIXIN use cookies and similar technologies
1. Cookie
In order to ensure the normal operation of the website, we sometimes store small data files called cookies on computers or mobile devices. A cookie is a plain text file stored on a computer or mobile device by a network server. The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and numbers and characters. With the help of cookies, websites can store data such as user preferences or goods in shopping baskets.
 
KIXIN enables cookies for the same purpose as most websites or Internet service providers, that is, to improve the user experience. With cookies, websites can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies). With cookies, websites can save settings, such as language, font size and other browsing preferences of computers or mobile devices. This means that users do not need to reconfigure user preferences each time they visit.
 
2. Website beacons and pixel labels
We will use website beacons, pixel tags and other similar technologies on the website. For example, an email sent to you by KIXIN may contain a click URL that links to the content of the KIXIN website. If you click this link, KIXIN will track this click to help us understand your product and service preferences and improve customer service. If you don't want your activities to be tracked in this way, you can unsubscribe from KIXIN's mailing list at any time.
 
3. Mobile analysis software
In the app, we use mobile analysis software to better understand the functions of our app in your mobile phone. This software may record the following information, such as the frequency of your use of the application, events in the application, cumulative usage, performance data and the location of application crashes.
 
4. Use of SDK
In order to ensure the stable operation of our equipment or realize relevant functions, we may access the software development kit (SDK) provided by a third party to achieve the above purpose. We will do our duty of prudence to strictly monitor the security of the software tool development kit (SDK) for partners to obtain information, so as to protect data security.
 
The third-party SDK we access mainly serves the needs of you and other users. Therefore, when meeting new service requirements and business function changes, we may adjust the third-party SDK we access. We will promptly disclose the latest situation of accessing the third-party SDK to you in this description. At present, the third-party SDK accessed by our equipment is listed as follows:
 
Huawei equipment management service SDK
 
Purpose of collecting personal information: complete the end cloud authorization verification with Huawei cloud to ensure that your products always meet the requirements of HarmonyOS Connect certification
 
Type of personal data collected: device hardware identifier, device hardware parameters and system version information related to the device
 
Third party SDK privacy statement: Statement on Huawei equipment management service and privacy 
 
Your use of our website means that you agree to use cookies, website beacons, pixel tags, SDK and mobile analysis software as described above.
 
3、 How does KIXIN disclose and share your personal data
Your personal information will be kept strictly confidential and will only be shared with data recipients in the categories listed below. In addition, we will only share your information with third parties other than the following with your consent, and you will be able to choose whether to allow us to share your information.
 
1. KIXIN affiliated company. In order for us to provide services to you, your personal information may be shared among KIXIN's affiliated companies. We will only share the necessary personal information. If we share your personal sensitive information or the affiliated company changes the purpose of using and processing your personal information, we will ask for your authorization and consent again.
 
2. Authorized partners. We may share your information with trusted authorized partners. We may share your account information, device information and location information with authorized partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary to provide services. Our partners are not authorized to use the shared personal information for any other purpose. Currently, our authorized partners include the following types:
 
Authorized partners in advertising and analysis services.
 
Dealers, suppliers, service providers and other partners. Our dealers, suppliers and service providers include institutions providing technical services, telecommunications services, customer services, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc.
 
For companies, organizations and individuals with whom we share personal information, we will sign confidentiality agreements and require them to handle personal information in an appropriate manner in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures. In the use of personal sensitive data, we require third parties to adopt encryption technology to better protect user data. Once it is found that it violates the agreement, it will take effective measures and even terminate the cooperation.
 
The purpose reasonably necessary to comply with the mandatory requirements of laws and regulations, court orders or requirements of government competent departments, safeguard the social and public interests, or protect the personal and property safety or legitimate rights and interests of our customers, KIXIN or KIXIN employees.
 
Other parties with your separate consent. In addition to the sharing described in this privacy policy, we may also share your information with third parties when you agree to share or make a sharing request.
 
3. Information that does not require consent
We may share anonymous information with third parties in the form of summary for commercial purposes; We may share with them general usage trends of our services, such as the number of customers in a specific population who buy certain products or engage in certain transactions.
 
According to relevant laws and regulations, we can share, transfer and publicly disclose your personal information without your authorization and consent under the following circumstances:
 
Related to national security and national defense security;
 
Related to public safety, public health and major public interests;
 
Related to criminal investigation, prosecution, trial and execution of judgment;
 
For the purpose of safeguarding your or other personal life, property and other major legitimate rights and interests, but it is difficult to obtain my consent;
 
Your personal information disclosed to the public by yourself;
 
Personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels.
 
It is necessary to maintain the safe and stable operation of the provided products or services, such as finding and handling the faults of products or services.
 
Other circumstances stipulated by laws and regulations.
 
According to the law, sharing and transferring personal information that has been de identified, and ensuring that the data receiver cannot recover and re identify the subject of personal information, does not belong to the external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not need to be notified to you and obtain your consent.
 
If you do not agree that we provide your personal information to a third party in accordance with the above terms, please stop using our services immediately.
 
4、 How to access or modify your personal data
You should ensure that all personal data submitted are accurate. KIXIN will try its best to maintain the accuracy and integrity of personal data and update these data in a timely manner. Where required by applicable law, you may:
 
1. Have access to your specific personal data held by us;
 
2. Ask us to update or correct your inaccurate personal data;
 
3. Refuse or restrict our use of your personal data;
 
4. Ask us to delete your personal data or actively cancel your account.
 
If you want to exercise relevant rights, please use this email kixinkf003@szkixin.com Online feedback to us. For the sake of security, we may ask you to verify your identity (such as asking you to provide a written request or other means) before processing your request. If we have reasonable grounds to believe that these requests are deceptive, impossible to implement or damage the privacy of others, we will refuse to process the request.
 
After you or we assist you in deleting relevant information, due to applicable legal and security technical restrictions, we may not be able to delete the corresponding information from the backup system immediately. We will safely store your personal information and restrict any further processing until the backup can be cleared or anonymous.
 
Before deleting your personal data or canceling your account, please back up and properly keep your account information and other relevant data, and properly keep the transaction vouchers, bills and other materials of products and services, so as not to be unable to enjoy relevant after-sales services or need to pay additional fees. After the personal data is deleted or the account is cancelled, you may not be able to continue to use our services, and you will not be able to retrieve any content or information in and related to the account.
 
After you cancel your account, we will stop providing you with products or services, and according to your requirements, unless otherwise stipulated by law, we will delete your personal information within 15 working days.
 
When required by applicable laws, you also have the right to revoke your consent at any time when KIXIN processes your personal data based on your consent. However, the revocation of consent will not affect the legitimacy and effectiveness of our processing of your personal data based on your consent before revocation, nor will it affect our processing of your personal data based on other appropriate legitimacy.
 
5. Protection of personal information of minors
The products and services provided by KIXIN are mainly for adults. If you are a minor under 14 # years of age, before using our products and / or services, you should read this guide accompanied by your guardian, and ensure that you have obtained the consent of your guardian before using our services and provide us with your information. We will focus on protecting the personal information of minors in accordance with relevant national laws and regulations.
 
If your guardian does not agree that you use our services or provide us with information in accordance with these guidelines, please immediately terminate your use of our services and notify us in time.
 
For the collection of personal information of minors with the consent of parents or legal guardians, we will only use or publicly disclose this information if permitted by law, expressly agreed by parents or guardians or necessary to protect minors.
 
If you are the guardian of a minor, if you have any questions about the use of our services or the user information provided to us by the minor under your supervision, please contact us in time. We will protect the confidentiality and security of minor user information in accordance with relevant national laws and regulations and the provisions of these guidelines. If we find that we have collected the personal information of minors without the prior consent of verifiable parents or legal guardians, we will try to delete the relevant data as soon as possible.
 
6、 How does KIXIN retain and protect your personal data
In principle, the personal information we collect and generate in the people's Republic of China will be stored in the people's Republic of China.
 
KIXIN attaches importance to the security of personal data. We will retain your personal data for the period required for the purposes described in this policy, unless the retention period needs to be extended or permitted by law. The storage period of data may be different based on different scenarios and products and services.
 
KIXIN shall not be liable for security omissions caused by third parties accessing your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the above provisions, if any other user of the Internet uses your account without authorization or any other security vulnerability occurs, you should notify us immediately. Your assistance will help us protect the privacy of your personal information.
 
7、 Third party providers and their services
In order to ensure a smooth browsing experience, you may receive content or network links from third parties (hereinafter referred to as "third parties") external to KIXIN and its partners. KIXIN has no control over such third parties. You can choose whether to access the links, content, products and services provided by third parties.
 
KIXIN cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this policy. Before submitting personal information to third parties, please refer to the privacy protection policies of these third parties.
 
8、 How to contact us
Address:Block a, anhongji TIANYAO Plaza, Minzhi street, Longhua District, Shenzhen
Email: kixinkf003@szkixin.com
 
For security, you may need to provide a written request or otherwise prove your identity. Generally, we will reply within 15 days. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to the network letter, telecommunications, public security and municipal regulatory authorities.
 
If you consult us, we will provide information on possible applicable complaint channels according to your actual situation.
 
9、 How is this policy updated
In order to provide you with better service and better user experience, this agreement will be changed accordingly according to business adjustment, laws and regulations or policy changes. If you continue to use any of our services or visit our relevant websites after the adjustment or change of privacy policy, we believe that this represents that you have fully read, understood and accepted the revised privacy agreement and are bound by it.
 
When we want to use the information for other purposes not specified in this agreement, we will ask your consent again in the form of signing the agreement, pop-up prompt, on-site announcement, updating this agreement, etc.
 
Last updated: March 24, 2023